Home phone customers still unhappy
Home phone customers are still dissatisfied with their provider and over half do not believe they are on the best deal, a survey has shown.
A survey from uSwitch found fewer than half of home phone customers (47 per cent) believe that their provider has them on the best deal for them, while only 59 per cent of home phone customers are satisfied with customer service.
However, the industry has improved significantly from last year, with three quarters (76 per cent) of home phone customers satisfied overall with their provider.
Consumers voted BT bottom for the second year running, despite improving overall customer satisfaction by two per cent, while Sky won best provider with 86 per cent of its customers satisfied.
Jason Glynn, communications expert at uSwitch.com, said: "Sky has swept the board for the second year running, showing that the up and coming home telephone providers are here to stay.
"The good news for consumers is that home phone providers are starting to get things right - customer satisfaction has improved on last year, with almost all suppliers showing some improvement across the majority of categories.
"This is a step in the right direction, but with providers falling down on customer service, value for money and ensuring consumers are getting a good deal, clearly there is still far more to be done."
The report also reveals a growing divide between the level of customer satisfaction given by the larger, established home phone providers and smaller, newer players, uSwitch said.
For the second year running, the UK's largest home phone providers (BT and Virgin Media) were ranked bottom by consumers, while Sky Talk came top and TalkTalk was second for overall customer satisfaction in the poll.
- Tags:
- household ,
- news ,
- telephones
Comments
Newsletter sign up