Government issues consumer rights advice
By myfinances.co.uk staff
A new top ten list of consumer rights has been published to help shoppers to get a fair deal on the high street.
The guide is a joint initiative between the Department for Business, Innovation and Skills, Consumer Direct and Consumer Focus.
It says that a receipt is not required to get a refund on faulty goods, although the customer will have to provide some proof of purchase, such as a bank statement.
They must also return the items within a reasonable amount of time. If their claim is within six months, it is up to the retailer to prove they were not faulty when they were sold.
When returning items, consumers should remember that the contract is with the retailer, not the manufacturer, so they should be the first port of call if there is a problem.
With online purchases, which according to PayPal are set to be worth £39 billion this year, consumers have a cooling off period of seven working days from when their products arrived to get a full refund.
However, the guide said, some may be surprised to learn that they are not entitled to their money back if they decide they simply do not like what they have bought.
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