F&C Investments wins award
A mystery shopping exercise has singled out F&C Investments as operating the UK's top call centre for customer service.
The asset management firm, which runs a range of unit trusts, investment trusts and child trust funds amongst other financial products, was crowned with the accolade by Call Centre Focus magazine.
Cheryl Robertson, director of retail client services at F&C, said: "Recent times have been incredibly challenging and unsettling for savers and investors so it has been imperative that financial services companies provide their clients with helpful and responsive service when dealing with enquiries and requests."
The Top 50 Call Centres awards span all industry sectors and F&C were judged against firms from the public sector, such as NHS Direct, as well big names such as Virgin Atlantic and Boots.
The mystery shopping assignment, which identified F&C as the winner, was carried out by market research specialists GfK NOP.
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