Councils pushed to stop harassing tax debtors with bailiffs
Bailiffs representing local councils are harassing those falling behind on council tax.
The findings by Citizens Advice into poor treatment of residents by councils come with the launch of new guidelines for local authorities.
It is hoped the protocol launched by the advice charity and the Local Government Association (LGA) will hold back bad practices from councils before legislation can come in.
"There have been cases that have been an issue in some councils," said Adrian Galvine, campaign officer at Citizens Advice.
He explained bureaux had seen instances of "inappropriate use of bailiffs", letters using threatening tones and "people being harassed".
"Councils need to collect council tax, but they need to balance this against the needs of vulnerable people. And in the recession many people are facing difficulties for the first time," he said.
Mr Galvine explained council tax should remain a priority debt, but arrears need to be dealt with realistically.
The new protocol - based on work by the better performing councils - includes measures for debt advice contact details to be printed on council tax notices.
Councils are also being encouraged to look at the level of the debt before a bailiff is called in and offering more flexible repayment plans.
Those falling behind on council tax should also be notified about what rights bailiffs really have.
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