Customers warned about new Lloyds TSB phishing scam

Thursday, 26 February 2009 08:19

Bank customers are at risk of falling victim to online scams, as turmoil in the banking industry is opening up new opportunities for fraudsters.
The phishing e-mail scams are attempting to get customers to divulge personal and banking information. Some emails also contain viruses disguised as web links.
Lloyds TSB, which has recently joined with HBOS to become Lloyds Banking Group, is warning customers to remain diligent, as the company's name change has unleashed a new string of phishing e-mails.
A phishing email highlighted this week affecting Lloyds TSB customers was sent from the e-mail address with the subject line 'Message to phone banking customers of Lloyds TSB' and offered those who replied to the e-mail a chance to win a cash prize.
Seemingly innocent, the email purports to only want to confirm customers' telephone numbers.
Rob Devey, managing director of direct channels for Lloyds Banking Group said: "Fraudsters are opportunists, who are always on the hunt for new ways to dupe customers.
"It should come as no surprise that the creation of Lloyds Banking Group may trigger another spate of phishing attacks."
According to Lloyds Banking Group, more than 20,000 fraudulent phishing websites were set up in the first half of 2008 - an increase of more than 180 per cent from the same period in the previous year.
The emails have also become more sophisticated over time, using legitimate sounding addresses, company logos, and gimmicks to try and entice people to give up their information.
If you're worried that you have been a victim of a phishing scam or identity theft, Mark Ward, head of consumer services at Callcredit, said the best thing to do is to monitor your credit report closely and regularly.
"If it appears your details have been compromised in any way, the first place it's going to register is with us," he said.
For £12, Callcredit will alert you when there is change on your credit report as well as give you unlimited access to your report for three months.
Besides monitoring your credit, there are many ways to guard against becoming a victim of phishing and identity theft.
Copying and pasting hyperlinks from e-mails into your browser, continuously updating anti-virus software, and using a Spam filter are all simple ways to protect yourself.
Fraud Watch International also has a phishing alerts page on its website that lists all known phishing scams.
Mr Devey is quite clear about the most straightforward way people can protect themselves: "The simple rule is that customers should never respond to any emails asking for security details."
If customers are unsure about an email, they should call their bank directly on a number they already know.
Johanna King

Comments Bubble Comments

blog comments powered by Disqus

Twitter: My Finances

Join the conversation at #news_myfinances

Newsletter sign up


In addition to the weekly newsletter, which areas of finance would you like to hear from us about:

Tick this box if you would like us to send you promotions from carefully selected third parties.

By signing-up you agree to the terms of use and privacy policy.

sign-up button

Get the latest information on: