HMRC staff criticise management policies

Monday, 14 November 2011 03:08

A survey of staff at HM Revenue and Customs (HMRC) has revealed that its personnel are happier with its management than last year, but are still critical of some aspects of the organisation.

While 76 per cent reported being interested in their work and 64 per cent said they feel sufficiently challenged, only 45 per cent revealed they feel valued for what they do.

Just over a third of respondents felt involved in management decisions that affect their jobs, while only 17 per cent had confidence in senior managers.

The way that change is dealt with seemed to be a particular bugbear, with just 13 per cent thinking that new procedures are usually for the better and 15 per cent saying they are implemented well.

Pay was also found to be unsatisfactory for many employees, with only a quarter able to say it reflects their performance.

Perhaps alarmingly for the organisation, 20 per cent of the employees questioned wanted to leave either as soon as possible or in the next 12 months.

"Since our last survey results there have been improvements that give rise to cautious optimism. However, we know we still have a great deal to do to make HMRC a better place to work," a spokesperson commented.

Earlier this month, HMRC's lawyer was made to swear an oath as a parliamentary committee investigated allegations that the organisation had let Goldman Sachs and Vodafone off paying large tax bills last year. It is accused of being 'cavalier' with taxpayers' money.

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