3m Brits could face chip and pin misery
Three million Britons could experience chip and pin misery, as banks have not told them about alternative cards that are available.
In less than three weeks anyone who has been issued with a new chip and pin card will no longer be able to sign for goods where the new technology is in place.
But people who are unable or unwilling to punch their security number into the console can apply for a chip and signature card - however they are running out of time to do so.
And the National Consumer Council (NCC) is calling on card issuers to launch a "high-profile publicity campaign" letting customers know the alternative cards are available.
The NCC is particularly concerned about elderly or disabled customers who may have difficulties remembering pin numbers or using the new terminals.
"A year ago we urged the banks to launch an information campaign and improve bank staff awareness of the chip and pin alternatives," said Claire Whyley, deputy director of policy at the NCC.
"We are really disappointed that banks haven't taken their responsibilities to vulnerable customers more seriously. Three million people could find themselves high and dry at the checkout."
From Valentine's Day this year anyone with a chip and pin card will have to use their security number to pay for goods where the technology is available.
Earlier this month Sandra Quinn, from the Chip and Pin Programme, commented: "The countdown has begun but the only people who need to be aware of it are the minority of those with chip and pin cards who are not using their pins and they really need to get ready if they want to be sure of using their card after February 14th.
"If a cardholder is unsure of their pin they should contact their card company now who will issue a reminder. If a cardholder is finding it difficult to remember their pin they can change it to a more memorable number at any cash machine. And if they find that their card has become locked they should contact their card company who will advise them on how to unlock it."
Paul Smith from the British Retail Consortium added: "Both on the run up to, and even after February 14th, cards that have yet to be upgraded, cards from overseas and chip and signature cards for disabled cardholders should always be accepted.
"If any customer with a signature-only card has an issue they should urge the member of staff to insert the card into the terminal and follow the prompts. The machine will automatically request a signature."
To find a cheap UK credit card, go to www.myfinances.co.uk/credit-cards.htm
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- chip and pin ,
- credit cards ,
- debit cards ,
- news ,
- pin
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