The Royal Bank of Scotland (RBS) has issued details of how customers can claim refunds for any charges incurred as a result of the IT problems that have affected millions of Natwest, RBS and Ulster bank account holders over the past three weeks.
Customers who bank with other banks but have been affected by the IT problems can also claim refunds. Charges are to apply as normal after July 6th.
RBS says it will refund all charges for customers who incurred a penalty as a result of the failures of the bank. Early on in the crisis it said it would make redress to ensure customers are back in the financial position they were before the errors occurred.
It will also refund any interest lost as a result of the problems. RBS has also promised that no customers will have their credit rating affected by the debacle.
It says it will write to customers who could be affected showing how they can get a free credit report.
RBS chief executive, Stephen Hester has promised an independent investigation into the software errors that have caused extended problems to millions of customers.
The computer failure meant that millions of customers could not make or receive payments and were unable to access their online bank accounts.
The errors impacted customers from other banks who could not receive payments from NatWest customers and other banks in the RBS group. For instance, businesses with RBS accounts could not pay staff who have other bank accounts.
Mr Hester has promised to adjust the accounts of affected customers to put them back to where they would have been had this problem not occurred.
If you need to get in contact with any of the banks affected by the technical errors, here are the relevant numbers:-
NatWest or RBS customers: Call 0800 656 9639 or 0161 931 9959
Ulster Bank customers: Call 0800 231232 or 028 9084 3556
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