Nationwide issues statement on technical glitch

Nationwide Building Society customers are the latest to suffer problems with payments.

Customers have taken to Twitter to report issues over duplicated debit card payments. Some customers who made payments on Tuesday 24th July saw the payments taken again the next day.

Some customers have had more than one payment taken twice meaning they may struggle to pay further bills that are due to be paid today.

Nationwide has confirmed that there is an issue with duplicate payments being taken from some customers accounts and says it is investigating,  that it was "human error" that caused the glitch and accounts will be corrected overnight.

Like RBS, Nationwide said no customers "would be out of pocket."

A statement just released by Nationwide says: "We have identified an issue where some current account card transactions made on the 24th July were duplicated on 25th July.

"This is a one off isolated incident and is down to human error. The duplicated transactions will be corrected overnight. We would like to apologise for the inconvenience this has caused and we can assure customers that should they incur any related charges these will be refunded in full."

A message from Nationwide on Twitter said: “An issue with Debit Card transactions is affecting some customers. We apologise; accounts will be corrected asap.”

As with the NatWest technical problems caused by a failure of a software update to its payment system, the news emerged on Twitter.

Miles Watson said on Twitter: "Nationwide have had a problem with Visa transactions. Everything I bought yesterday has gone through twice."

The failure follows on from the massive problems experienced by the Royal Bank of Scotland (RBS) in June that affected millions of Natwest, RBS and Ulster Bank customers and took nearly a month to resolve. 

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