RBS, HSBC, Lloyds, Halifax and Co-op banks all suffer glitches

Saturday, 06 October 2012 10:47


Four of the UK’s major banking groups have suffered from technical problems which has meant customers have been unable to access cash from ATM’s.

Lloyds Banking Group which runs cashpoints for Halifax and Lloyds TSB customers and the Co-operative Banking Group were affected and were unable to use debit cards, ATMs and online services.

Royal Bank of Scotland (RBS) and HSBC customers also experienced some problems on Friday.

Some RBS customers could not access their online accounts and did not have payments credited and some NatWest cashpoint machines were not allowing customers to withdraw cash.

The problems occured during maintenance work and RBS said the issue could not be fixed until its web systems had been fixed.

The errors affected thousands of customers as Friday is the busiest day of the week for taking out cash.

HSBC cash machines and online systems also suffered similar problems for about two hours on Friday.

A spokeswoman for Lloyds TSB said that the problem was as a result of a “systems failure” had been fixed now and that a backlog of transactions was being processed.

The spokeswoman said: "Lloyds Banking Group experienced technical issues that affected some customers. All of our systems are now up and running," said a spokeswoman for the banking group.

"We are working hard to process the transactions impacted by this problem and they will be resolved before the close of play today. We know our customers rely on us, and we apologise for the inconvenience we have caused them."

The Co-operative Bank said that they have also been experiencing problems with its systems but are unsure about how many people have been affected by the technical issues.

A spokesman for the Co-op said: "We are currently experiencing a temporary issue with our banking systems which has resulted in some customers being unable to access their accounts."

In June, technical problems affected hundreds of thousands of Royal Bank of Scotland (RBS) customers. RBS which owns NatWest and Ulster Banks experienced serious problems emanating from a failed software update. It took over two weeks to fix.

The Co-op has recently agreed terms to buy 632 Lloyds branches which have to be sold due to a European Union ruling.

The deal is yet to be signed but when it is it will mean around 4.8 million Lloyds customers  will be transferred to the Co-op, meaning that it will have around seven per cent of the UK current account market.


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